Productized from real vendor escalation work — including the multi-million-dollar credit drawn out of an EHR vendor. Issue ledger, escalation packages, cross-vendor pattern recognition. The kit you'd want when 'we've documented it' actually has to mean something.
Every vendor failure logged: date, evidence, impact, remediation timeline, escalation level. Built so you can hand the ledger to the vendor's exec sponsor — or your client's lawyer — without rebuilding the timeline from email.
When a vendor SLA breach hits the threshold, Vigil generates the formal escalation package: cover letter, evidence chain, contractual references, requested remediation.
Vigil tracks every issue across every vendor across every client. When a pattern emerges — a vendor's specific failure mode showing up at three clients — you see it before the fourth.
Vigil produces the evidence chain you'd want if it came to legal action. Whether to escalate to legal is a business decision; Vigil doesn't take that step for you.
Tickets close. Vendor failures don't — they recur, escalate, and matter at the executive level. Vigil treats them as ledger entries with explicit timelines and escalation states, not closed tickets that disappear.